{t a=$ticket.id|string_format:"%06d"}Ticket No. $a{/t}
{if $ticket.creatorid}
{trans("Created by:")}
{$ticket.creator}
{/if}
{trans("Uptime:")}
{$ticket.uptime}
{trans("Cause:")}
{if $ticket.cause==2}{trans("company's side")} {elseif $ticket.cause==1}{trans("customer's side")} {else}{trans("unknown/other")}{/if}
{if $ticket.message}
{trans("Body:")}
{$ticket.message|replace:"\n":"
"}
{/if}