{include file="clearheader.html"}
LMS {$layout.lmsv} @ {$layout.hostname} {$smarty.now|date_format:"%A, %x"} {t a=$layout.logname}Created by: $a{/t} |
{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t} |
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{trans("Subject:")} | {$ticket.subject|escape|truncate:50:"..."} |
{trans("Submitter:")} | {if $ticket.customerid} {$ticket.customername|escape} {else} {$ticket.requestor|escape} {/if} {if $ticket.requestoremail && !$ticket.customerid} {$ticket.requestoremail} {/if} |
{trans("Create time:")} | {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"} |
{trans("Owner:")} | {$ticket.ownername} |
{trans("Status:")} | {$ticket.status} |
{trans("Uptime:")} | {$ticket.uptime} |
{trans("Queue:")} | {$ticket.queuename} |
{trans("Message:")} |
{$ticket.messages.0.body|escape|replace:"\n":" "} |
{trans("Requests causes (last year):")} | {trans("company's side")}: {$stats.2.num|default:0}, {trans("customer's side")}: {$stats.1.num|default:0}, {trans("unknown/other")}: {$stats.0.num|default:0}, {trans("all")}: {$stats.0.num+$stats.1.num+$stats.2.num} |
{trans("Notes:")} |
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