We are always very happy to get feedback on our tools and services. If you want to contact us, there are several ways to get in touch.
The easiest way to contact us is via the web form. We offer addresses for different purposes.
General information, feature requests, or suggestions:
http://www.gentleware.com?redirect=contact
Customer support (for all versions except the Community Edition):
http://www.gentleware.com?redirect=contact
Questions on purchase process, quotes, or volume sales:
Web Site
For general discussion we have installed an open forum in which users of Poseidon for UML can freely discuss topics related to our tools. Typically these are questions on how to do something, discussions on what other features would be nice, or comments on what people like or dislike about our tool. Our staff is actively taking part in these discussions, but you might also get a response from other users.
To order our products you can use the online shop, which requires a credit card. If you do not have a credit card or you hesitate to use it over the web, send us an email at sales@gentleware.com.
Phone
Our preferred payment method is credit card. However, if you do not have a credit card or you hesitate to use it over the web, you can also send a fax, send email to sales@gentleware.com or call us.
There is a fax order sheet provided on our web site. Our fax number is +49 40 2442 5331.
You can also contact us by phone at +49 40 2442 5330. However, we ask you to use this responsibly. Please try to first find an answer to your question on our web pages, the FAQ list, or the Poseidon Users Guide.
Regular Mail
To send us mail or to visit us in person, our address is:
Gentleware AG
Schanzenstrasse 70
20357 Hamburg
Germany