{block name=rtbox} {cycle values="light,lucid" print=false} {section name=ticket loop=$queue start=$start max=$pagelimit} {$queue[ticket].id|string_format:"%06d"}
{if $queue[ticket].state == $smarty.const.RT_NEW} {elseif $queue[ticket].state == $smarty.const.RT_DEAD} {/if} {$queue[ticket].createtime|date_format:"%Y/%m/%d %H:%M:%S"} {if $queue[ticket].state == $smarty.const.RT_NEW || $queue[ticket].state == $smarty.const.RT_DEAD} {/if} {if $queue[ticket].state == $smarty.const.RT_NEW} {elseif $queue[ticket].state == $smarty.const.RT_DEAD} {/if} {$queue[ticket].subject|escape|truncate:"100":"..."|default:" "} {foreach $queue[ticket].categories as $ticketcategory} {$ticketcategory.name} {/foreach}
{if $queue[ticket].customerid} {$queue[ticket].requestor|escape|truncate:"60":"..."} {else} {if $queue[ticket].requestor_userid} {$queue[ticket].requestor_username} {else} {$queue[ticket].requestor|escape} {if $queue[ticket].requestor_phone}
{$queue[ticket].requestor_phone}{/if} {if $queue[ticket].requestor_mail}
<{$queue[ticket].requestor_mail}> {/if} {/if} {/if} {if $queue[ticket].state == $smarty.const.RT_NEW || $queue[ticket].state == $smarty.const.RT_DEAD}
{/if} {if $queue[ticket].state == $smarty.const.RT_NEW} {elseif $queue[ticket].state == $smarty.const.RT_DEAD} {/if} {if count($queuedata.id)!=1}{$queue[ticket].name}{/if}
{if $queue[ticket].customerid} {if $queue[ticket].address_id} {$queue[ticket].vacity}, {$queue[ticket].street} {$queue[ticket].house}{if $queue[ticket].flat}/{$queue[ticket].flat}{/if} {else} {$queue[ticket].city}, {$queue[ticket].address} {/if} {/if} {if $queue[ticket].state == $smarty.const.RT_NEW || $queue[ticket].state == $smarty.const.RT_DEAD}
{/if} {if $queue[ticket].state == $smarty.const.RT_NEW} {elseif $queue[ticket].state == $smarty.const.RT_DEAD} {/if} {if $queue[ticket].ownername}{$queue[ticket].ownername|truncate:25:"...":true}{else}-{/if}
{$queue[ticket].lastmodified|date_format:"%Y/%m/%d %H:%M:%S"|default:"-"} {if $queue[ticket].state == $smarty.const.RT_NEW || $queue[ticket].state == $smarty.const.RT_DEAD}
{/if} {if $queue[ticket].state == $smarty.const.RT_SCHEDULED && $queue[ticket].eventcountopened=="0"}{/if} {if $queue[ticket].eventcountopened}{$queue[ticket].eventcountopened} {else}- {/if}/ {if $queue[ticket].eventcountclosed} {$queue[ticket].eventcountclosed}{else} -{/if} {if $queue[ticket].deleted == 1 && $queue[ticket].deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} ")}"> {else} {/if} {sectionelse}

{trans("This queue is empty.")}

{/section} {/block}