{include file="clearheader.html"}
LMS {$layout.lmsv} @ {$layout.hostname}
{$smarty.now|date_format:"%A, %x"}
{t a=$layout.logname}Created by: $a{/t}

{if $ticket.ownername} {/if} {* *}

{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}

{trans("Subject:")} {$ticket.subject|escape|truncate:50:"..."}
{trans("Requestor:")} {if $ticket.customerid} {$ticket.customername|escape} {else} {$ticket.requestor|escape} {/if} {if $ticket.requestoremail && !$ticket.customerid} {$ticket.requestoremail} {/if}
{trans("Create time:")} {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"}
{trans("Owner:")} {$ticket.ownername}
{trans("Status:")} {$ticket.status}
{trans("Uptime:")} {$ticket.uptime}
{trans("Queue:")} {$ticket.queuename}
{trans("Message:")} {$ticket.messages.0.body|escape|replace:"\n":"
"}
{if $stats}

{trans("Requests causes (last year):")} {trans("company's side")}: {$stats.2.num|default:0}, {trans("customer's side")}: {$stats.1.num|default:0}, {trans("unknown/other")}: {$stats.0.num|default:0}, {trans("all")}: {$stats.0.num+$stats.1.num+$stats.2.num}

{/if} {if $messages || $notes}

{counter start=0 skip=1 print=false assign=msgidx} {foreach $ticket.messages as $message} {if ($message.type == $smarty.const.RTMESSAGE_REGULAR && $messages) || ($message.type == $smarty.const.RTMESSAGE_NOTE && $notes)} {counter print=false} {elseif $message.type != $smarty.const.RTMESSAGE_NOTE && $history} {/if} {/foreach}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {trans("From:")}{if $message.type == $smarty.const.RTMESSAGE_REGULAR}
{trans("Subject:")}{/if}
{if $message.type == $smarty.const.RTMESSAGE_REGULAR} {if $message.customerid} {$message.customername} {elseif $message.userid} {$message.username} {elseif $message.mailfrom} {$message.mailfrom|escape} {else} {$ticket.requestor|escape} {if $ticket.requestoremail} <{$ticket.requestoremail|escape}> {/if} {/if}
{$message.subject|escape} {else} {$message.username} {/if}
{if $message.attachments} {foreach $message.attachments as $attachment} {$attachment.filename}
{/foreach} {/if}
{$message.body|escape|replace:"\n":"
"}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {trans("From:")} {$message.username}
{$message.body}

{/if}

{trans("Notes:")}

 

 

 

 

 

 

{include file="clearfooter.html"}