{if $ticket.creatorid} {/if} {if $ticket.message} {/if}
{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}
{trans("Created by:")} {$ticket.creator}
{trans("Uptime:")} {$ticket.uptime}
{trans("Cause:")} {if $ticket.cause==2}{trans("company's side")} {elseif $ticket.cause==1}{trans("customer's side")} {else}{trans("unknown/other")}{/if}
{trans("Priority:")} {$_RT_PRIORITIES[$ticket.priority]}
{trans("Body:")}
{$ticket.message|replace:"\n":"
"}