{trans("Ticket History")} {if $ticket.state != 2} {trans("New Note")} {trans("New Message")} {/if}
{counter start=0 skip=1 print=false assign=msgidx} {foreach from=$ticket.messages item=message} {if $message.type == $smarty.const.RTMESSAGE_REGULAR || $message.type == $smarty.const.RTMESSAGE_NOTE} {counter print=false} {elseif $message.type != $smarty.const.RTMESSAGE_NOTE} {else} {counter print=false} {/if} {/foreach}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {trans("From:")}{if $message.type == $smarty.const.RTMESSAGE_REGULAR}
{trans("Subject:")}{/if}
{if $message.type == $smarty.const.RTMESSAGE_REGULAR} {if $message.customerid} {$message.customername} {elseif $message.userid} {$message.username} {elseif $message.mailfrom} {$message.mailfrom|escape} {else} {$ticket.requestor|escape} {if $ticket.requestoremail} <{$ticket.requestoremail|escape}> {/if} {/if} {if $message.phonefrom}     {$message.phonefrom} {/if}
{$message.subject|escape} {else} {$message.username} {/if}
{if $message.attachments} {foreach $message.attachments as $attachment} {documentview id="{$message.id}-{$attachment@index}" type=$attachment.contenttype name=$attachment.filename url="?m=rtmessageview&tid={$ticket.ticketid}&mid={$message.id}&file={urlencode($attachment.filename)}" text="\"\" {$attachment.filename}"} {/foreach} {/if} {if $message.type == $smarty.const.RTMESSAGE_NOTE} {if $message.deleted == 1 && $message.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} {trans("Restore")} {trans("Delete permanently")} {else} {trans("Delete")} {/if} {else} {trans("Details")} {if $msgidx > 0} {if $message.deleted == 1 && $message.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} {trans("Restore")} {trans("Delete permanently")} {else} {trans("Delete")} {/if} {/if} {if $ticket.state != $smarty.const.RT_RESOLVED} {trans("Answer")} {/if} {/if}
{$message.body|escape|replace:"\n":"
"}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {trans("From:")} {$message.username}
{$message.body}
{trans("Delete")}
{$message.body|escape|replace:"\n":"
"}