{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}
{if $ticket.creatorid} {/if}
{trans("Subject:")} {$ticket.subject|escape|truncate:50:"...":true}
{trans("Requestor:")} {if $ticket.customerid} {$ticket.customername|escape} ({$ticket.customerid|string_format:"%04d"}) {if $ticket.requestor}
{$ticket.requestor}{/if} {if $ticket.requestor_phone}
{$ticket.requestor_phone}{/if} {if $ticket.requestor_mail}
{$ticket.requestor_mail}{/if} {else} {if $ticket.requestor_userid} {$ticket.requestor_username} {else} {$ticket.requestor} {if $ticket.requestor_mail}
{$ticket.requestor_mail} {/if} {if $ticket.requestor_phone}
{$ticket.requestor_phone} {/if} {/if} {/if}
{trans("Create time:")} {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"}
{trans("Created by:")} {$ticket.creator}
{trans("Uptime:")} {$ticket.uptime}
{trans("Categories:")} {foreach from=$categories item=category} {if $category.checked > 0} {$category.name}
{/if} {/foreach}
{if $ticket.deleted == 1 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} {/if} {if $ticket.address_id} {/if} {if $ticket.nodeid} {/if} {if $ticket.netnodeid} {/if}
{trans("Owner:")} {if $ticket.owner} {$ticket.ownername} {else} {trans("none")} {/if}
{trans("Queue:")} {$ticket.queuename}
{trans("Status:")} {$_RT_STATES[$ticket.state].label}
{trans("Cause:")} {if $ticket.cause==2}{trans("company's side")} {elseif $ticket.cause==1}{trans("customer's side")} {else}{trans("unknown/other")}{/if}
{trans("Remover:")} {$ticket.delusername|escape}
{trans("Remove date:")} {$ticket.deltime|date_format:"%Y/%m/%d %H:%M.%S"}
{trans("Ticket source:")} {$_RT_SOURCES[$ticket.source]}
{trans("Priority:")} {$_RT_PRIORITIES[$ticket.priority]}
{trans("Location:")} {$ticket.location}
{trans("Node:")} {$ticket.node_name}: {$ticket.node_location} ({$ticket.nodeid})
{trans("Network Device Node:")} {$ticket.netnode_name}
{trans("Print")}
{if $ticket.owner != $layout.logid} {trans("Assign to me")} {/if} {if $ticket.state < 2} {trans("Resolve")}  {/if} {if $ticket.deleted == 1 && $ticket.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} ")}"> {trans("Restore")} {trans("Delete permanently")} {else} {trans("Delete")} {/if} {trans("Edit")}
{if $stats}
{trans("Requests causes (last year):")} {trans("company's side")}: {$stats.2.num|default:0}, {trans("customer's side")}: {$stats.1.num|default:0}, {trans("unknown/other")}: {$stats.0.num|default:0}, {trans("all")}: {$stats.0.num+$stats.1.num+$stats.2.num}  » {trans( {trans("Show tickets")}
{/if} {if $customerinfo}
{trans("Customer:")} {$customerinfo.customername}  »  {$customerinfo.address}   {$customerinfo.zip} {$customerinfo.city} {if $customerinfo.phone} »  {$customerinfo.phone}{/if}  »  {if $customerinfo.balance < 0}{/if}{$customerinfo.balance|money_format}{if $customerinfo.balance < 0}{/if} {if $customerinfo.groups} ({foreach from=$customerinfo.groups item=item name=groups}{$item.name}{if $smarty.foreach.groups.iteration < sizeof($customerinfo.groups)}, {/if}{/foreach}) {/if}
{/if} {if $customernodes}
{include file="customer/customernodesbox.html"} {/if}
{include file="rt/rtticketeventlist.html"}